Services Exclusiveness

The 5-star services of the Chalet Lum d'Or

Breakfast, premium ski accompaniment, private spa area, infinity pool overlooking the Dolomites, daily cleaning and much more.

Your personal concierge is entirely at your service

From the moment you step in, our concierge Erich is at your full disposal. He will attend to your needs, prepare your afternoon tea, or advise you on the choice of excursions and activities that suit your preferences. He caters to all your wishes, from the simplest to the most demanding, and, by collaborating with experts to provide you with tailor-made experiences, we will turn these wishes into reality, making your holiday unique and memorable. Our ultimate objective is to cater to every detail and your specific needs.

Concierge services

  • Assistance upon your arrival (luggage service and house tour)
  • Complimentary welcome champagne and canapés
  • Daily preparation of a rich breakfast served at the table, using mainly local produce
  • Shuttle service (from 08:00 to 12:00 and from 15:00 to 19:00)
  • Lighting of the fireplace in the afternoon
  • Afternoon tea and snack preparation
  • And much more

Exclusive use of the entire chalet with the following services

  • Individual advice for a luxurious experience, for a unique stay in the Dolomites
  • Toiletries set with exclusive products
  • Bathrobes and fluffy slippers
  • Towels and pool towels
  • Coffee machine including coffee beans, all day
  • A wide selection of teas
  • Wine fridge with various white and red wines from South Tyrol
  • Mineral water
  • Ice maker
  • Daily complete house cleaning
  • Change of bed linen during the week
  • Use of the gym equipped with "Technogym Personal" equipment with a refined design
  • Exclusive use of the spa area with Finnish sauna, steam sauna, hot tub, multi-sensory shower and relaxation room
  • Panoramic garden with infinity pool (8x5 m) with integrated whirlpool, heated all year round (32 degrees in winter)
  • "Weber" gas barbecue in the garden
  • Ski depot with ski boot and clothes dryer
  • Bike depot with charging station for e-bikes
  • Garage with three parking spaces and a charging station for electric cars
  • Two outside parking spaces
  • Laundry room with washing machine and dryer for own use (no laundry service)
  • Firewood for the stove
  • Snow clearance
  • Wi-Fi throughout the chalet

Exclusive services, on request and subject to charge

  • Personal chef in the chalet (by prior arrangement)
  • Delivery service for lunch and dinner
  • Regional and international wine list: Your selection will be available at the ideal temperature in the chalet's wine fridge
  • Shopping service for groceries and other items
  • Massage and beauty service reservation (please let us know at least two days in advance)
  • Table reservations at the best restaurants
  • Organisation of special excursions: How about a helicopter tour or a shopping day in the most famous cities in the area such as Bolzano, Innsbruck, Venice, Verona or Milan. For sports enthusiasts there is a night-time toboggan run, a ski mountaineering tour, a guided climbing or cycling tour and many other activities
  • Babysitter reservation
  • Dogsitter reservation